You just won big at the slots or had a good run at the tables. Now, you’re ready to cash out your winnings. However, withdrawing money from an online casino isn’t always straightforward.
Even if you’ve done everything right, you might still run into problems when it’s time to collect.
So, what to do if online casinos won’t pay? I’m here to explain common online casino withdrawal problems and help you avoid a frustrating payout experience.
Withdrawal Problems At Online Casinos & How to Fix Them
Online casinos make it tough to take out your money because too many bad actors are willing to take advantage of casinos and players.
Here are the main reasons you may encounter a problem when trying to cash out your winnings.
Account Verification
If it is your first withdrawal at a casino, they will ask you to provide verification. These might include:
✅ An ID: pictures of your passport, driver’s license, and/or credit card
✅ Proof of Address: a photo of a utility bill with your name and address
In the licensing jurisdictions of some online casinos, players have to provide ID verification even before they are allowed to play.
Casino verification can take anywhere from a couple days to over two weeks. Based on my experience, it’s better to wait until they give you the thumbs-up before trying to cash out.
Be up-front with the casino. If they ask you for documentation, provide it, keeping in mind that they have good reasons. You might avoid cash-out hassles by volunteering any info they might need when you first sign up.
Go to the online casino’s support and ask them what they will need when you want to withdraw. Provide the info and make notes on what you did, so you will have documentation when the time comes.
Terms and Conditions of Casino Bonuses
One common reason casinos refuse to pay their players is because they fail to follow the terms and conditions of bonuses.
These promotions often include wagering requirements, time or game restrictions, and withdrawal limits.
Always read the bonus terms. That way, if you want to take advantage of a bonus, you will know what you have to wager to get your winnings out.
This will make the whole process much easier, and you’ll avoid that big surprise when you go to withdraw.
False Information or Duplicate Accounts
If an online casino’s security thinks you have lied to them, they will investigate further. This is primarily because of underage posers.
In some jurisdictions, online casinos are required by law to prohibit players under 18 or 21. Violators don’t get their money.
Also, if you have more than one account with the same online casino, you can count on your withdrawal being delayed.
They don’t want people abusing their welcome bonuses. If they find out you have another account, they will make you shut one down.
Choosing Illegal Online Casinos
Not all online casinos are trustworthy. Many fly-by-night operations pop up, take deposits, and disappear, leaving players with lost funds and no recourse.
A bad choice can mean that the casino won’t pay, compromised personal information, or even rigged games.
A licensed and reputable casino ensures fair play, secure transactions, and reliable payouts.
Picking a reputable, licensed casino is the first and most essential factor in ensuring your money is safe.
Check Terms & Conditions, security measures, and support services. It is also good to read casino reviews and forums.
There are too many fly-by-night operations in cyberspace, so you want to be sure you choose a legit online casino.
Using a VPN
If you’re thinking of gambling online using a VPN, be aware that Casinos have regulations about where players can gamble from, and VPNs mask a player’s location which goes against those regulations.
So, if you use a VPN and give the casino a false address, they’ll pick it up through verification, and it’s game over.
Most online casinos ban VPN use altogether, and if they think you are using one, they’ll investigate and denied your withdrawals.
What To Do If The Online Casino Refuses To Pay Out
So, you’ve done everything correctly, and the online casino is still not paying you. It may be a communication issue or some other snafu that the casino can quickly resolve. But here are other things you can do:
Contact Customer Support
The first thing you should do is make the casino aware of your problem. Make notes on what you have gone through, and have everything in order beforehand.
You can go to their support chat because those are usually recorded. If you want to talk to someone, casino phone support also keeps a record of conversations, but you should keep notes just in case.
Best to Reach Out by Email
Because most online casino withdrawal problems are extensive, it is usually best to reach the casino by email. It also adds to the documentation you may need along the way.
Either way, don’t be rude, offensive, or demanding. Just let them know what you are going through and ask for their help. You will either be sent up the ladder to a boss, receive an apology and a promise to expedite the process, or get a reason for the delay.
Dispute the Terms
Some organizations specialize in resolving online gambling issues like yours. Your casino may list a third-party fixer, or you can find an independent dispute resolution service on the web.
The testing agency eCOGRA offers one of the best resolution services.
Contact Regulators
The best online casinos are licensed in jurisdictions that can help you with cash-out issues. Go to the jurisdiction’s regulatory agency and ask them to investigate.
Your casino may better respond to your problem under pressure from the jurisdiction.
Post a Complaint
There are plenty of sites that review and rate online casinos. There are also forums where players offer opinions and criticisms.
Go to one of those sites and tell your story. Casinos sometimes monitor these forums and respond quickly. At least you will have warned other players of potential problems.
The Best Way To Avoid Payout Issues Is To Play At Legit Sites
There is no better way to avoid the issue of an online casino not paying out than to be at the right casino in the first place. The top-rated sites know their business and how to best serve their players.
Their Terms & Conditions make things clear, and if you have questions, their support staff have the answers. You will also find FAQs with sections on payouts at the best internet casinos.
So, find a reliable casino site and play without worrying about hitting a snag when you go to cash out.
